Accessibility Statement

Version 1, 10/07/2020

This accessibility statement applies to all programmes delivered on the Changing Health platform.

This website is run by Changing Health. We want as many people as possible to be able to use the website. For example, that means you should be able to:

  • navigate using just a keyboard
  • navigate using speech recognition software
  • read using a screen reader

We’ve made the text on the website as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some navigation items are difficult to use with a keyboard or screen reader
  • Some forms are dropdown menus which are difficult to navigate using only a screen reader
  • Some content is not displayed in the right order when using a screen reader
  • Some pages have code errors that may cause information to be presented incorrectly to keyboard-only and screen reader users
  • Some menu items and interactive features don’t communicate their name and purpose clearly to assistive technology users
  • You cannot skip to the main content when using a screen reader
  • Some form field error messages do not provide clear instruction
  • Some pages do not have unique page titles
  • Some pages do not have a default language identified
  • Videos do not have captions

Feedback and contact information

If you need information about the Changing Health website in a different format:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with the Changing Health website

We’re always looking to improve the accessibility of the Changing Health website. We respond positively to feedback.

If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, then please email customersupport@changinghealth.com to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the Changing Health website accessibility

Changing Health is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Forms

  • Some fields have been used inconsistently or are incorrectly marked, and may cause problems for screen reader users. This fails WCAG 3.3.2 Labels or Instructions  and 4.1.2 Name, Role, Value. We plan to fix this issue by November 2020.
  • Some fields do not have a clear purpose for screen reader users. This fails WCAG 1.3.5 Identify Input Purpose. We plan to fix this issue by November 2020.
  • In some fields, it is not clear which field an error message applies to. This fails WCAG 3.3.3 Error Suggestion. We plan to fix this issue by November 2020.
  • Some labels are used incorrectly on input fields, which will cause incorrect form names to be conveyed for screen reader users. This fails WCAG 4.1.2 Name, Role, Value and 1.3.1 Info and Relationships. We plan to fix this issue by November 2020.

Navigation and accessing information

  • Keyboard-only users can’t skip blocks of repeating content. This fails WCAG 2.4.1 Bypass Blocks. We plan to fix this issue by November 2020.
  • Landmarks are not included to support skipping content, which may make it difficult for users of assisted technology to identify the purpose of page content and traverse the page. This fails WCAG 1.3.1 Info and Relationships. We plan to fix this issue by November 2020.
  • Focus order for navigation items is illogical for keyboard-only and screen reader users. 
  • Multiple items use the same link text, which means that screen reader users may have difficulty understanding which page each link navigates to. This fails WCAG 2.4.1 Bypass Blocks. We plan to fix this issue by November 2020.
  • Button text does not provide enough context. This fails WCAG 2.4.4 Link Purpose and 4.1.2 Name, Role, Value. We plan to fix this issue by November 2020.
  • Keyboard-only users can’t select beyond the first item in a dropdown. This fails WCAG 3.2.1 On Focus. We plan to fix this issue by November 2020.
  • Some of the code contains errors which may cause the page to be read incorrectly or not as intended.. This fails WCAG 4.1.1 Parsing. We plan to fix this issue by November 2020.
  • Mobile menu lacks markup to communicate name, role and value to assistive technology. This fails WCAG 4.1.2 Name, Role, Value and 1.3.1 Info and Relationships. We plan to fix this issue by November 2020.
  • There is no information conveyed to state that a user is in a modal dialog. This may cause confusion for some. This fails WCAG  4.1.2 Name, Role, Value and 1.3.1 Info and Relationships. We plan to fix this issue by November 2020.
  • List markups are used incorrectly which may cause some difficulty understanding the content. This fails WCAG 1.3.1 Info and Relationships. We plan to fix this issue by November 2020.
  • All page titles are ‘Changing Health’ – these should be unique to support screen reader users. This fails WCAG 2.4.2 Page Titles. We plan to fix this issue by November 2020.
  • Content has incorrect read order which may mean screen reader users listen to the content out of order. This fails WCAG 1.3.2 Meaningful Sequence. We plan to fix this issue by November 2020.
  • Default language is not identified within the document header. This fails WCAG 3.1.1 Language of Page. We plan to fix this issue by November 2020.

Images

  • The Changing Health logo on the login page lacks appropriate alt text. This fails WCAG 1.1.1 Non-text Content. We plan to fix this issue by November 2020.
  • The background image on the login page lacks appropriate alt text. This fails WCAG 1.1.1 Non-text Content. We plan to fix this issue by November 2020.

Disproportionate burden

We do not consider any of the outstanding accessibility issues to be a disproportionate burden at this time.

Content that’s not within the scope of the accessibility regulations

Video captions

We do not plan to add captions to videos because pre-recorded audio and video published before 23 September 2020 is exempt from accessibility regulations.

What we’re doing to improve accessibility

We are constantly updating the Changing Health website to make it work better, and to add new features and functionality. As part of our development process we review all new work to make sure that it complies with the accessibility regulations. Where this is not possible, we will provide in this statement a date by which we plan for it to comply with the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 06/08/2020. It was last reviewed on 06/08/2020.

This website was last tested on 24/04/2020. The test was carried out by DigInclusion.