1. Identify suitable patients

Please use the following criteria to identify patients on your register who will benefit from the Changing Health service.

Refer patients

​If ALL of the below criteria are met, you can refer a patient to the Changing Health service:

  • Are newly diagnosed, or have previous had a clinical diagnosis of Type 2 diabetes
  • Are over the age of 18
  • Have a BMI of 25 or above
  • Have not previously been offered, OR have been offered and did not attend Type 2 diabetes education

Do not refer patients

​If ALL of the below criteria are met, you can refer a patient to the Changing Health service:

  • Are newly diagnosed, or have previous had a clinical diagnosis of Type 2 diabetes
  • Are over the age of 18
  • Have a BMI of 25 or above
  • Have not previously been offered, OR have been offered and did not attend Type 2 diabetes education

2. Inform the patient

You can inform your patients about the service by phone, email, letter or during the patient's next diabetes review appointment. Download and print the following flyers to provide your patient with an introduction to Changing Health.

You can inform your patients about the service by phone, email, letter or during the patient's next diabetes review appointment. Download and print the following flyers to provide your patient with an introduction to Changing Health.

3. Refer a patient from their health record

Changing Health is currently available for referral via SystmOne and EMIS. The video guides below will walk you through the process of referring a patient to Changing Health using these systems.

SystmOne referral guide

EMIS referral guide

​Once you’ve referred a patient, they should receive an email containing login details and an app download link within a few minutes, if they do not, please contact: ​
support@changinghealth.com

4. What your patient will see and do

​To understand what your patient will experience after you’ve referred them, take a look at our app overview video below:

What your patient receives once referred:

  1. Your patient will be contacted by their coach to introduce the service and arrange their 1st coaching call. They will also gain access to the mobile app and web version of this service. The web version can be accessed here: https://app.changinghealth.co.uk
  2. The app contains tools for tracking food, weight and activity along with a digital version of X-PERT Health, the only structured Type 2 diabetes education programme clinically proven to reduce blood glucose and weight, leading to improved patient satisfaction.
  3. ​Once your patient has completed the X-PERT Health learning modules, they gain access to a personal lifestyle coach trained in the use of evidenced based behaviour change and motivational techniques.
  4. ​Patients can then book up telephone coaching appointments over the service period. The first appointment will be 20 minutes, and subsequent appointments around 10 minutes in length.
  5. In alignment with X-PERT Health’s current reporting, Changing Health will be tracking clinical outcomes for all users at 6 and 12 months.

​If you have any questions about the Changing Health service delivery, please contact us on support@changinghealth.com or call our helpline on 0333 222 4147.