Why user centricity must live at the heart of healthcare technology

Apps, wearables, chatbot diagnostics, voice assistant therapies and other technologies are transforming the delivery of healthcare. The opportunities to improve health outcomes are now boundless – but those opportunities will be missed if we lose sight of the user’s own needs.

This white paper covers areas such as:

  • Ways to improve user retention by building with your users’ wants, needs and limitations front of mind
  • How agile principles and co-creation with users will keep your technology accessible for everyone, regardless of age or technical confidence
  • Hear from industry leaders from organisations including NHS England, NHSX, 10 Downing Street and The Institute for Customer Service

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